See a Doctor or Healthcare Professional

Who is the most appropriate professional for your care?

Please consider what the best options for your healthcare are, based on the urgency of your condition and nature of your ailment. General Practice work in conjunction with other Primary Care providers such as Opticians and Pharmacists, who can deliver advice and treatment within the Community, so make sure you get to see the right person, at the right time, in the right place.

Care Navigation – Care navigators’ play a crucial role in helping patients get the right support, at the right time. Therefore our staff will ask you some questions when you call to arrange an appointment to ensure you are signposted to the most appropriate service. We appreciate your co-operation when you engage with the staff while discussing your request.

This may save you time in getting the help you need, and avoid arranging an unnecessary appointment with your Doctor.

Have you tried self-care?
man and woman looking at a computer.

A range of common illnesses such as cold and flu and minor injuries can be treated at home simply by combining a well-stocked medicine cabinet with plenty of rest. Many patients attend with conditions that would get better with self-care. Studies show that 25-40% of consultations with a GP are unnecessary so it would help if patients only booked an appointment with a GP if they really need to.

Examples of the ailments best treated by yourself are:

  • Upset stomach
  • Grazed knee
  • Common cold
  • Sore throat
  • Headache
  • Colds & Flu

There are a wide variety of helpful Self Care information and resources available which could help you to treat your illness without the need for an appointment:

Self-Referral Services – No need to se a GP or Nurse you can refer yourself!
smiling woman

We have provided our patients with a list of services such as Maternity, Sexual Health, Counselling, Support for Carers, help with your finances, etc that you can self-refer to without the need to see a GP or Nurse. You can normally self-refer by phone, attend a drop in clinic or by completing a self-referral form which you can send via email or post to the service of your choice.

Need a Sick or Fit note?
unwell woman

Emergency appointments cannot be used to obtain a Sick or Fit note

A sick or fit note can be backdated, please discuss this when you see your GP, emergency or urgent appointments should not be used to request sick or fit notes.

Been in Hospital?

If you are off work due to a hospital admission, a sick note can be issued by the hospital to cover the period of time you were in the hospital. Once discharged, your GP can issue a sick note, based on your hospital discharge letter. If you think this is your situation, our Reception team will assist you.

Self-Certificate

If you have been sick for more than four days in a row, but less than seven, you can self–certify your illness using a SC2 form. You can obtain this form from your employer or by visiting the HMRC website. If you are unwell for more than four days you are advised to arrange an appointment to see a Doctor to assess your fitness to work.

How to count sick days

When you work out the number of days that you’ve been sick, you need to count all the days in a row you’ve been sick, including days you don’t normally work such as weekends and public holidays.

Get immediate help from your local Pharmacy

Visit a Pharmacy for healthcare advice without an appointment

Pharmacist at the counter.

It is estimated that every year, 50 million visits to the GP are made for minor ailments such as coughs and colds, mild eczema, and athlete’s foot. By visiting your pharmacy instead, you could save yourself time and trouble.

Your local Pharmacist is able to help with minor cuts, sprains, aches and pains, colds and flu, headaches, rashes, cystitis, emergency contraceptive (most Pharmacies now offer this service) and other common conditions.

No appointment is necessary and your local Pharmacist is usually open late, is available at weekends and many public holidays. It will also save you making an appointment with your GP.

Wirral Think Pharmacy Minor Ailments

The Minor Ailment Service makes it easy for you and your family to get advice and treatment for some health concerns, at a time that suits you. Most pharmacies now offer this service.

How much does it cost?

If you currently get free prescriptions, you won’t have to pay for your treatment.  If you pay for your prescriptions, you will pay no more than the current prescription charge for each item.

How does it work?

You don’t need an appointment. You can visit any pharmacy for advice and treatment. You’ll have your free consultation with the pharmacist in a private room.  The pharmacist can supply some medicines that would normally need a prescription and you won’t need to see a doctor first.

What does the service offer?   

You can get advice and treatment for:

  • Urinary Tract Infections
  • Migraine
  • Conjunctivitis
  • Impetigo
  • Fungal skin infections
  • Oral Thrush

New Medicine Service

The New Medicine Service is available at Pharmacies to give you extra help and advice if you’re just starting on a new medicine for one of the following conditions:

  • asthma
  • chronic obstructive pulmonary disease (COPD)
  • type 2 diabetes
  • high blood pressure
  • people who have been given a new blood-thinning medicine

More about the New Medicine Service.

Treat Yourself Better

We support the campaign to encourage people to self-treat minor ailments such as colds and flu. The Treat Yourself Better Without Antibiotics website is full of information to help people understand when how long they can expect their symptoms to last for, when they need to see a doctor and when they would be better off visiting their local pharmacist for advice. 

Eye Problems?
Optician examining a patient

Whatever your eye problem your first port of call should be an optometrist. An optometrist is the best person to assess urgent eye problems, check for eye disorders and treat eye conditions. They have the professional training and necessary equipment to assess most eye problems.

If your optician is closed and you can’t wait until it reopens call 111

If you sustain an eye injury that requires immediate emergency treatment go to your nearest Accident and Emergency.

Dental Emergency?
Dentist with his patient

For dental emergencies, call the dentist with whom you are registered. You should receive a recorded message advising you of the arrangements that have been made for emergency cover. If you have not registered with a dentist, please try to do so as soon as possible. Dentist’s can perform an appropriate assessment and advise on necessary intervention including use of any antibiotics.

If you require emergency treatment, you should contact NHS 111

Dental emergencies are: acute dental pain, facial or oral swelling, bleeding from the mouth or trauma.

Do you need Social Care & Support?
Mother and child reading

If you or someone you know needs help with day-to-day living because of illness or disability, this website explains your options and where you can get support.

The Central Advice and Duty Team (CADT)

The Central Advice and Duty Team (CADT) provides a telephone service for people who need to access adult social care services helping to signpost people to the most appropriate team for support.

How to access the service

Anyone can call the Central Advice and Duty Team (CADT) on 0151 514 2222   (option 3) 

Need to speak with someone when the surgery is closed?

Call 111

Call handler at call centre

Call 111 when we are closed to speak to an NHS professional on any urgent health or medical issue.

Calls are free from landlines and mobiles.

Urgent Care Centre

Urgent treatment centres are a facility you can go to if you need urgent medical attention, but it’s not a life-threatening situation. 

At the moment, the NHS offers a mix of walk-in centres, urgent care centres, minor injury units and urgent treatment centres, all with different levels of service.

Weekend and Evening Appointments

Patients registered with a GP practice in Wirral can now book to see a GP in the evening, at weekends and on bank holidays.

If you have an emergency please call 999

Medical emergencies can include:

Mental Health Crisis?

You should call 999 or go to A&E if you, or someone you know, experiences a life-threatening medical or mental health emergency. These are cases where there is immediate danger to life or physical injury. A mental health emergency should be taken as seriously as a medical emergency. If you feel like you may be close to acting on suicidal thoughts or have seriously harmed yourself, you should call 999 or go to A&E directly if you need immediate help and are worried about your safety.

It’s important to use A&E only for serious injuries and major emergencies.

Get immediate help for minor injuries
Doctor dressing patients hand

Use your local minor injuries unit if you need medical treatment or advice which does not need a visit to A&E or a medical appointment.

Some examples of problems they deal with:

  • sprains and strains
  • suspected broken limbs
  • minor head injuries
  • cuts and grazes
  • bites and stings
  • minor scalds and burns
  • ear and throat infections
  • skin infections and rashes
  • eye problems
  • coughs and colds
  • feverish illness in adults
  • feverish illness in children
  • abdominal pain
  • vomiting and diarrhoea
  • emergency contraception
Arrange an appointment with one of our Nursing team
British nurse taking senior man's blood pressure

The Nurse Practitioner is usually able to assess the situation and in some cases will organise initial blood tests and other investigations prior to arranging a follow up appointment with your doctor.

The Nurse Practitioner complement’s the service that we offer to you, our patients. Please be assured that a doctor’s appointment will always be available should you prefer but you may get an earlier appointment if you opt to consult the Nurse Practitioner, or Practice Nurse.

See the Nurse Practitioner for; minor ailments such as coughs, colds, earache, sinusitis, cystitis, rashes, acne, conjunctivitis, sprains, backache and Chronic Disease Management such as diabetes, Chronic Heart Disease (CHD), hypertension and asthma. You can also see the Nurse Practitioner for cervical smears, contraception checks and HRT.

See the Practice Nurse; for health promotion, dressings, ear syringing, travel vaccinations, weight and diet, family planning etc.

Phlebotomy Services; Clinics run at the Practice Monday to Friday phone to book your appointment.

Call the surgery on 0151 677 0016 to arrange an appointment with a nurse and you may be seen more quickly.

Need medical advice or treatment from one of our doctors?
Doctor and little girl

Some patients, often those with complex and long-standing medical problems, may need an appointment with a doctor.

Call the surgery on 0151 677 0016 to arrange an appointment with a doctor