Most ordering is done electronically with the vast majority of medication being sent paperless straight to your selected pharmacy.
We need medication to be requested 3 working days before last being authorise (signed and sent to the pharmacy to action) so we have time to review and safely process your medications.
You will also on top of this need to allow time for the pharmacy to process it once it is authorised which can differ depending which pharmacy it is sent to.
Contact us online
Simply answer 4 questions and PATCHS will get you help quickly. Health Advice, Video Consultations, Fit Notes, Medication and more.
NHS App
Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online, including appointments and prescriptions.
Book new appointments without having to phone. Order repeat prescriptions so they are ready to pick up. View your medical record securely online, log in and select an option. If you wish to register for this service please contact reception, or visit our Patient Access online registration.
Repeat Prescription Notice
Please give 48 hours notice to allow repeat prescriptions to be prepared. Repeat Prescriptions requested on a Friday will be available the following Monday (excluding Bank Holidays).
Telephone requests
If you need to speak to someone about your medication, please ask to see Leanne Jones – Medication Clerk.
If you need regular medication, your Doctor does not need to see you every time. You’ll be issued with ‘repeat prescription’ when you collect a prescription, you will see that it is perforated down the centre. The left-hand side is the actual prescription. The right-hand side (re-order slip) shows a list of medicines that you can request without booking an appointment to see a doctor. This will be replicated on the application where you can request your repeat medications.
Run out or just about to run out of medication requests
Unfortunately a small minority of patients are repeatedly running out (or just about to run out) of their medication. ‘Urgent’ requests of this nature cause a great deal of disruption to the smooth running of the practice. Please be aware that such requests will be questioned very carefully by the reception staff and may well be refused by the GP. A record is kept of such requests.
If you forget to request a repeat prescription
If you forget to obtain a prescription for repeat medication and thus run out of important medicines, you may be able to get help from your Pharmacy. Under the Urgent Provision of Repeat Medication Service, Pharmacists may be able to supply you with a further cycle of a previously repeated medicine, without having to get a prescription from your GP.
If you have run out of important medication, telephone your usual Pharmacy to check that they offer this service; if they don’t, they may either direct you to another Pharmacy who does provide it, or ask you to phone 111 where you can request details of a local Pharmacy that provides the service.
You must then take with you to the relevant Pharmacy, proof of both your identification and of your medication (for example, your repeat prescription list or the empty box which should have your details printed on it). Please note that controlled drugs and antibiotics are not provided through this service, you will need to ring 111 for these.
If you receive stoma products from your Pharmacy or other supplier and/or receive items such as continence products, please ensure you have sufficient supplies as you may encounter difficulties in obtaining these over Bank Holidays, or when the Surgery is closed.
If you need help with NHS costs or need to find out if you can get free prescriptions please click the button below for further information.
By post
Request via post is currently suspended due to the corona-virus outbreak
Medication reviews
The Doctors and clinical pharmacists at the Practice regularly review the medication you are taking. This may involve changes to your tablets and is in accordance with current Health Authority policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.
Changes to your medication
From time to time your medication may change:-
- From a tablet to capsule or vice versa
- From one brand to another
- Another equivalent medication
Your doctor will only do this if the new medication is as good as or better at treating your condition.
Making such changes helps to ensure that every penny spent on your local NHS is spent wisely.
This practice participates in the Wirral Prescribing Incentive Scheme. This scheme aims to increase the quality and cost effectiveness of prescribing.
Non-repeat items (acute requests)
Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period, and may require a review visit with your Doctor prior to the medication being added onto your repeat prescription records.
Some medications are recorded as acute as they require to be closely monitored by the Doctor. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your Doctor again.
Hospital requests
When you are discharged from Hospital you should normally receive five days supply of medication.
Hospital requests for change of medication will be checked by the GP or clinical pharmacist first, and if necessary you will be provided with a prescription.